Bad Attitude from Collections Department- Unwilling to Assist.

I recieved a final notice letter from Vodacom on the 20/04/2026. I then called the *** which took me to collections. I then spoke to a lady named Lisel Van der Merwe who said the amount is outstanding as the contract was ending on the 29/12/2025. Explained I gave notice for termination of the contract on the 01/11/2025 and was told the last payment will be in November. Of which I paid as per guidance received from the consultant who did termination. I then requested the recording to verify what the consultant said to me, she then told I need to speak to the cancellation department as they don't work with cancellation and she is aunable to assist me. I then requested to speak to her manager as she wasn't helpful, she kept on asking for what I need to speak to the manager for. As I kept on explaining how dissatisfied and that my customer experience is not good she keep speaking to me as if I was stupid and not making sense. Later on she asked whether can she put me through to cancellation department as her department can't assist me as they don't deal with cancellation. Worse she is suggesting I resolve the issue myself and seem not to understand she is representing Vodacom but rather I go and speak to the relevant department. I then asked I called to get the issue to be resolved but she seem not interested to answer my query. She was still being rude and saying there is nothing they can do. What a disgusting attitude displayed by a Vodacom employee, Just satisfied to rather refer a customer to go and sort themselves instead of assisting with the issue at hand. Worse she couldn't even transfer me to the manager.