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calebc C

1 reviews | Active since Nov 2016

04 Dec 2017, 21:35

Bad attitude from call centre agent and disrespect, ***** deals with vodacom, saying goods will be received tuesay, monday say don't have stock and after say I cancelled, which I have not approve for cancellation

Made a online purchase for haewai P10 lite and P9 lite, call centre called Me Friday 01-12-2017, everything was approved and agent said I will receive on tuesday which will be delivered, today is Monday I called In to say where I will be so they can delivered, the lady that answered 1st said they don't have stock and said again that I cancelled when I did not, they cut my call and I called repeatedly they acted like they could not ear me, I have recordings of them which I will take further action.

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2017, 06:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team