Bad attitude from Agent

Vodacom should really look at their recruitment process. Really it frustrates me to have to speak to an *********** person working for such a big brand "Vodacom". The girl who helped me sounded like she was directly from Matric and had no training at all. The English was also not up to scratch, could not hear anything I was saying. Neither did she know what am talking about which I found that totally uncalled for. Having a reference number clearly means nothing there by the looks of things. I gave this lady my ref number and still she tells me nothing on the system and there's no "Resolutions team" which I was transferred to yesterday when i called in. Was it dissolved in a day??? The lady's name is Khaya ( call time from 10:10 am) very arrogant and rude, one can tell by the sound of her voice and questioning s****s. Then she calls the Team leader who her name was Vuyelwa Phaliso, while on the line with her ( Phaliso ) could hear them giggling and laughing, calling me names in the background. This is a matter that needs to be addressed and looked at urgently as this will build up and Vodacom can loose clients due to this. I cannot even start to explain how frustrated and irritated I am by such. Angry and stressed client. Liberty Ngoma - ********** 407