Bad Attitude from advisors!!

I have had a terrible with Vodacom since I took up my cellphone contract in October. The billing process is all over the place! I had to phone in and ask them to debit my account and give me my package (airtime, data etc). They eventually took in my query and assisted me in the end! <br> <br> This month, they debited my account and the debit order bounced, yes that was my fault given the December debits are all over the show, I did not even notice the debit order didn't go through. Now, if they were proffesional they would at least make an attempt to notify me so i can be aware and make provision, nor do they resubmit the account. Instead they cut my line without prior notice and expect me to figure out whats happening! Icalled on Tuesday 5 Jan. I was assured my query would be resolved on that day. Over 24 hours later, I contact Vodacom call center again to check the progress of my query when I'm put through to their accounts department I speak to Sibongile who is rude and has a conversation with someone else while im on the line waiting. She is rude and tells me she cant call me back alongside making no attempt to assist me so i can get my line back.<br> Terribly Disapointed !!