Bad attitude ffrom call center agent

I Called the 111 number and i got through to a lady called Lerato and i told her my problem. She checked and tracked to what i used my air time for, however she couldn't say what happened to the rest of it. She then told me to wait for an hour because she is going to Lunch, this was around 20:07pm on the 23 October 2015. I argued that she should help me before she goes to lunch then she can go to lunch, she lost it and started raising her voice at me and the tone of her voice was of \I don't care". she cut the call which took me to some menu not related to what i was calling about.<br> <br> Initially the reason i called vodacom was because my R55 airtime just got finished after 2 calls which were both less that a minute each.."""