Bad attitude

About a week ago I visited vodacom at Cape Gate to resolve a problem with my wife's sim card . I was told that someone had hacked the phone and *****ed up the sim card. The assistant told me I had to go to the police to make a statement. I said no because this is not our fault. I then asked to see the manager , the assistant went to convey my request the manager stormed out the office and said to me no discussion end of story and walked out the store. Now what kind of trestment is that ? He never came back while I was sitting there. On top of all that I'm a pensioner and I dont deserve treatment like that. In the end the assistant helped me with my problem. He also said I mus'nt worry about the manager but i couldn't let that go, so here I am loging a complaint.