MM
Millicent M
1 reviews | Active since Apr 2012
08 Oct 2015, 11:22
Bad Attitude & Failure to provide feedback
On Tuesday the 6th i called in to call centre department i spoke to one of the agents advising having difficulty in making eft payment , agent then got his co-worker and rather than placing on mute or hold they spoke of me in a patronizing manner implying that i had no funds in my account , then requested to speak to a manager Robert of whom explained the matter and advised that was willing to over see the issue provided that a paid up letter be sent and my ITC profile to be updated , till today i have not received word from him, Ref ***
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Vodacom's replyOfficial
08 Oct 2015, 15:12Hello MillicentMotlhak,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Vodacom's reply08 Oct 2015, 15:12
Official
Hello MillicentMotlhak,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM