Bad Attitude / Call Centre / Bad Service etc

Account query - 10 days, no reply. ONLY got a reply after posting a comment on Hello Peter. I had a reply within about 2 hours but still they did nothing to assist. They contact you to ask how they can help and when you tell them they just say \there is nothing we can do to help you about it and have already escalated it to the highest level"Why do they bother to phone you if the person cannot assist with queries??? NOT polite to customers"