bad attitude, bad service, and R12000 broke

I bought a phone to the value of R12000, I took it back the next day due to my micro sim falling in the sim slot and getting jammed, I decided to take it back to the store where I bought it from!<br> The phone went in for repairs came back irreparable and the sim card is now deeper in, Me seriously questioning the consultants about the 7day policy, they giggled and said that it had to be manufacturer fault or software, also that if the technicians takes out the sim it will then be a damaged phone, and that I should take it to backdoor guys and ask them to assist me! <br> Today the manager advised that If I do a sim swop I would need an affidavit, we get all this stuff, pay to do a sim swop on micro sim that I was told fits into a Z5, so off to N1 city I go and purchase another phone, and the consultant advised that these micro sims does not fit in the Z5 and he proved it to me! <br> Now like that I could have lost another R12000.00! <br> Does the consultants know what they're doing? Or are the technicians not well equipped to do their job as this is my 2nd phone that went in for repairs and could not be paired! <br> Totally disgusted in the service received.<br> Regards,<br> M Roberts