Bad attitude and unresolved account issue

Vodacom has been unable to fully resolve an issue for Lydia Fakude since March. Lydia is STILL waiting for her account to be reactivated. It was fully paid two months ago but not reactivated so she again went to Vodacom last week for assistance. She was 'helped' by Maria, who, after 2 hours, told Lydia that she could no longer assist her as she (Maria) worked on a commission basis and Lydia had prevented her from earning money from 10am to 12am and so now her child was going to go hungry! <br> As Vodacom seems unable to reactivate her account, Lydia went to open one with MTN instead. And discovered that, although she had fully paid the outstanding amount two months ago, Vodacom has blacklisted her. So now she is unable to open an account anywhere else and Vodacom cant get it's act together to allow her to use her existing account. <br> I have previously posted on Hellopeter about this issue, and Vodacom's standard response is that the matter is being receiving their attention, or that the matter has been escalated.<br> Enough now Vodacom! Remove Lydia's blacklisting status and let her go somewhere else. This extent of lack of service is almost as incomprehensible as it is disgusting.