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Harold B

1 reviews | Active since Dec 2016

24 Mar 2021, 10:24

BAD ATTITUDE AND SERVICE

There is just NO WORDS to ascribe to Vodacom when it comes to bad customer service. They are up there with the worst if not the worst. I have been trying since last year to resolve a matter and the best they can do is a standard response: "Good day Harold Please accept our apology for the delay. We have escalated your query to the Fibre team for further assistance. Your reference number is SR***. We will follow up again and will provide feedback soonest. Regards, Vodacom Consumer Website Team This message was received from them on the 12th March and i am yet to hear from them. As i mentioned this is not the first time and it would appear that they treat these complaints with disdain and no care attitude because they are this BIG COMPANY that does not care whether they lose individual customers!!! in addition, the arrogance is best displayed when you want to cancel and they slap you with this humungous PENALTY making iy impossible for most to afford

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Replies (2)
Vodacom
Vodacom's reply24 Mar 2021, 11:14
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
HB
Harold B's update24 Mar 2021, 12:13
Reviewer Update
good day, please do not try and pacify me with the above response. I have ben trying to communicate with you guys for months and the standard response is the same. Then today i called and spoke to an agent. It would appear that the arrogance stretched to the agents as well because my call was cut. Given that you are not able to resolve my query can i suggest that you cancel my service without any penalties......