Bad Attitude and Service

Saturday I went to Vodacom Fouways mall for assistance regarding my 9720 that it was not connecting with internet and i bought BIS and if i switched on the data service it uses airtime not BIS and the consultant there tried to help as i explained to them that its been 16 days and i went to Sandton they could not help before i went to the store i phone customer care on 02/04/2016 and on 03/04/2016 but they could not help the consultant checked on the system and the saw that indeed on 01/04/2016 i did bought R59 BIS and 1 consultant said i should go the repairs centre right there at fourways because it might be software that needs to be upgraded i went and i told them that i was sent by the store upstairs and explained the whole story again and the data support consultant was very rude to me he said i should call 082111 which i did n told him that i did and even he querying if i even bought that BIS and he told me that i have R1 on my phone i should finished it and see if it will connect without airtime and he can even refund me that R1. all i wanted was someone to hear me and help not humiliate me in front of other customers then i phone the call centre thats where i got help