NH
Nino H

1 reviews | Active since Jan 2012

26 Sept 2015, 18:25

Bad attitude and profanity aimed at customer

I went to the Vodacom Paarl Mall on 26 Sep 2015 to purchase two prepaid sim cards to port two numbers to Vodacom. I was assisted at helpdesk one by a male with no name badge. I asked him for 2 prepaid sim cards for the iPhone 5S and showed him the phone, he left and returned with two SIM cards. When I got home they were the incorrect size. I then returned informing the same Vodacom represeantive that they are the incorrect size. He then with bad attitude told me I clearly asked him for a Micro SIM and not a nano sim and must know what I want before I ask for stuff. I told him I showed him the phone and he should've known as a person working for a cellphone store what SIM card to give me. He then proceeded to harass and accost me verbally. I asked him for his name and said \it is not important"I asked another Vodacom employee what his name is but he ignored me"

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Replies (1)
Vodacom
Vodacom's reply27 Sept 2015, 09:16
Official
Hello leoninoza,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team