1 reviews | Active since Jun 2015
Bad attitude and Pricing Problem
I am currently due for an upgrade on my cellphone contract,so on Tuesday 16 June i went in to the Vodacom in Watercrest Mall and inquired about an upgrade.After seeing the advert outside the store for the particular phone i was interested in,i went in with every intention of getting that contract but while in store i saw the same phone for the exact same price but with more airtime.So i said i wanted this i was told that in fact this promotion was over and it is more expensive now.But on the instore promotion that i might add was sitting right next to the phone there was absolutely no date of any kind that would indicate when it had expired. as i was told it apparently expired at the end of the last promotion period which would have been 7 June.Why was it still shown st that price.when i asked to talk to the manager i was told by the staff member that there is nothing anyone can do and thats that and while i was talking to him he just starts walking away from me.I only wish i had got his name because that is not customer service.i proceeded to ask for the manager to phone me and was assured she would the next day,as of yet i have had no response.its like Vodacom dont want business
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
