1 reviews | Active since May 2017

09 Jul 2018, 16:10

Bad attitude and incompetancy

Is there a option for NO STARS rating. Vodacom Shelly Beach sucks. DISGUSTING service. For the 3rd the me now I. Driving here, A PENSIONER at my expense! They are NOT CAPABLE to cancel my data contract. The Lady in store phoned them twice, cancellations, she even told them how to do the job!!! Still I successfull. If in-store staff get irritated what do they expect from public. PLEASE PLEASE VODACOM employ People who can read and write and do the job!!!! They get paid for!!! Do they realise WE THE PUBLIC put their bread on the table!!!! It is a disgrace that the public must settle with this attitude. CAN YOU UNDERSTAND WHY I LEAVE VODACOM. INCOMPETANT SERVICE

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Replies (2)
Vodacom
Vodacom's reply09 Jul 2018, 20:53
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Jul 2018, 10:52
Official

Dear Retha

As discussed, feedback has been provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

Vodacom Consumer Website Team