KE
Koos E

1 reviews | Active since Jan 2018

12 Feb 2018, 21:47

Bad attitude and disgusting service

I inadvertently entered a pre-paid voucher in the old manner and received data instead of airtime - I contacted the call center, per the call center I am not allowed to make an error - I wanted them to convert the data back to call time. The person from the call center insisted that I am the one that made the error, kept on interrupting me and was totally not even prepared to assist me. What a pity this website has requested no abusive language as the descriptive terms I can think of is unfortunately deemed such. This company should be bought up short and I can only think of changing service providers. The problem is who does one deal with as the service providers all appear tarred with the same brush. This company does not even deserve one star.

0
Replies (2)
Vodacom
Vodacom's reply13 Feb 2018, 06:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Feb 2018, 11:16
Official

Dear client,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS