Bad Attitude and Behaviour from the Consultant and the Supervisor

<p>in December 2016 I reqeusted an early upgrade with Vodacom , gave the Free State adress but matter was not resolved as the recording was never found , now I have been overcharged and I requested for a refund ref no: 1- ********** ********** , I did the upgrade online and still get charged the admin Fee </p> <p> </p> <p>today I call to do a Follow up and I speak to Sbungile who sounded not interested as I had to give information a number of times and still not able to assist , then I ask to speak to her Supervisor by the name of Momphale , She was not any better She was even worse as She started arguing instead of taking charge and being Accountable </p> <p> </p> <p>She is not fit to be a supervisor in my opinion , I request the recording for today so as they listen to how a Superior handles qeuries at Vodacom , It sounded like both Consultant and Supervisor dont care about my query </p> <p> </p> <p>my Number is ********** , Vodacom needs to investigate my qeury and at the same time adress the two Individuals appropriately as their handling of queries is shocking </p> <p> </p> <p>am expecting a response to this matter </p> <p> </p> <p>regards </p> <p> </p> <p>Scholtz</p>