Bad Attitude and Bad service from Vodacom

Hi there Vodacom , i posted my complaint on this sight on the 6th of November 2015 reporting the faulty Sony aqua m2 that was sold to me and i included all four Jobs references that your Vodacom customer shop gave me in adderley street Cape town and i still have received no positive or just a response indicating that your company is fixing this problem as i did mention previously that if the phone cant be fixed your company could just replace the phone with a phone of the same monetary value instead a Guy named Devon or something rather lets me know that they wont be able to refund me as if i asked that giving me my money back was my main solution after 10 days i just want a new phone as this phone was faulty straight out of the box .<br> And Vodacom please sort out whatever departments must fix this problem that i didn't cause because i should actually make a report with the consumers act and whatever ombudsman will deal with your affiliated branches because clearly you don't care about the money i spent on this phone, travelling fee and airtime i spent contacting your branches and chasing you's for an update and answer only to walk straight into a consultant s arrogant response.