Bad Attitude and bad after care service.

My husband and I gave his watch and Sony Xperia Z3 a new contract that he received from them on 24 July 2015 in for repairs on the 10 August 2015.There was no problem with the phone just the watch was the problem and my husband told them that, but Celest of the repairs said it has to go in together.10 days after we received the watch and phone back. There was never been worked on the watch just the phone and 20 parts was replaced on the new phone and the extra glass cover that cost us R189 on the screen was also removed, the phone was dirty and looked liked someone ate on it, I was very upset and ask why the phone looks like this and she said it came form Sony like that. I asked the REPAIR MANAGER NICOLE ANDERSON why have they replaced the screen and 20 parts on the phone and she said we must asked SONY self and gave us the wrong number. I Ask why must I The Customer phone and why not her. She said she knows what they would say and we have to phone. Nicole Anderson was rude and did not wanted to help us further. We asked her who is the head manager of the store and she said it was her. I found out by the man that sold me the phone it was someone else a (July) but she was not there.