Bad Attitude After R5000 Phone Bill

This morning I received my bill from Vodacom and I noticed it was R5000 (where it's usually around R3000). I decided to go to Vodacom Chatz in Brigh****er Commons to investigate this. The staff were very helpful and offered to phone accounts to resolve the matter. The accounts consultant was not helpful and had a terrible attitude, asking the Chatz consultant if he had logged a request in a less than helpful tone. He asked to speak to the manager instead, as he was clearly irked by the attitude of the accounts consultant. After holding for a few minutes the manager answered, and was just as unhelpful and said the exact same thing, attempting to shift blame and responsibility. <br> As a long-time Vodacom client I must say that I am utterly revolted by the poor service and indifference to my situation, and I don't feel that the quality of customer service is up to scratch.