Bad attitude

<p>I noticed that my account was debited R506 and phoned in to query it. </p> <p> </p> <p>A gentleman by the name of Lionel answered the phone. After answering all the security questions, he proceeded to tell me that a requested a month to month data top up, which I explained that I had by-accident requested. No, I did not let you know that, as nowhere does it say, that by requesting that, that it will be debited/added to your account. He then proceeded to patronize me and speak down on me, as well as laugh(or should I say giggle) at me as if I was stupid! He then proceeded to tell me that the way he spoke to me and treated me was the way he handled all his calls. In CUSTOMER SERVICE, really! 16 years I have been a loyal customer of Vodacom, 16 years I have been telling numerous companies, that I will not change due to loyalty.. </p> <p>Maybe I should rethink this whole loyalty thing, because your customer has never been great and clearly that's not going to change! </p> <p>I would have been more willing to accept my part in this, had the person assisting me, been more understanding of my misunderstanding! But being patronized by someone who calls themselves a customer service rep, is disgusting to say the least!</p>