Bad Attitude

In September last year I switched from MTN to Vodacom since I already had another contract with Vodacom. In all the years I've been with MTN (over 10 years) I never had a problem and actually regret switching. In February this year, the phone began giving me problems, hence I took it to the Chatsworth Store which is closest to us. There we were told that it would be better to take the phone directly to the repairs dept in Gateway which is some 70 km from where we live. My husband being a hardworking man only could take the phone on March 20 (easter weekend). We told the consultant to specifically forward the phone for collection to Chatsworth. On 22 March we received an SMS to say the phone was ready for collection. My husband visited the store in Chatsworth and was told the phone hadn't arrived. Several visits and telephone calls later, we were still told the phone was not there for collection. The repairs division insisted the phone was sent via courier on 22 March. Imagine paying for an item that you are not using. This staff in the Chatsworth store do not know the meaning of customer service. Our previous complaint with Vodacom has still not been resolved.