Bad Attitude

So yesterday my phone get soft locked as i have reached my call limit, but i know i have 1.3Gigs of data and it's only the 10th so how did this happen. <br> Call 1 to JHB Call Centre REF***, Agent over talks me then keeps assuming i am talking about my iPad even though i have mentioned its concerning my phone and the number I gave her. She then refused to believe that I had 1.3gigs of data month as im on a Smart M contract. She then told me iv used my 300 megs and have been charged out of bundle rates, and that some sites will charge me out of bundle rate even though I have data and then referred to You Tube. The agent then found my extra gig did not apologies for talking down to me and placed me on hold mid-way through my sentence. I still have no clue why I was charged Out of bundle rates even though I had data and really do not feel like dealing with rude call centre staff.<br> I haver managed a Call Centre and have never had such bad service in my life like i received yesterday.