Bad attitude

Vodacom debited my accoubt on the 25 of March at night. Today I called vodacom to find out about my balance, The consultant who was assisting me was very rude her name is Rulani, and she is telling me that she is not sure if this debit order is successful, I told her that the money was taken from my account, again she said is appearing but she is not sure if it is successful then she told me that "I DONT LISTEB", I ask her again thinking that she made a mistake by mentioning such a word to me, then she repeat her self and say to me "YOU DONT LISTEN", she is displaying a manner that tells me that Vodacom consultants do not have respect for their customers, I ask to speak to a manager then Zanele took over the call, I ask her if she can listen to a call and give me feedback if is how Vodacom consultant should treat customers, Zanele told me that she can not give feedback if I didnt lodge complain on the complaints website. Consultant does not have respect and she sound as someone who judge customers.