Bad attitude

i phone the cancellation department to find out if i want to cancel how much to i need to pay, basically getting a quotation and the guy that i spoke to he was very rude, i don't appreciate that kind of an attitude, i think he still needs more training on how to deal with customers. he was so rude and he hang up while i was talking to him without also giving me the quotation for both my numbers. 1st it was the attitude and still not getting help from him and when i ask who i was speaking to he just hang up the phone.