Bad attitude

Sometimes interacting with Vodacom stuff members is disheartening. I changed banks for my WiFi debt order and Vodacom was mean’t to deduct twice this month. To my surprise the WiFi connection got cut off mid month and when I called to enquire I was advised that the payment arrangement was not loaded onto the system. They sorted the issue out. Fast forward to this month I noticed that they didn’t deduct. I called Vodacom and spoke to an agent who advised me that the debt order bounced as there was no funds on the 1st of Sep. I get paid on the 25th of every month and purposely made my debt order for the 1st of every month so that it doesn’t bounce. As I explained to the consultant she kept on insisting that there where no funds in my bank and that next time I must make sure. I advised her that she’s not listening to what I’m saying and she’s cutting me off while I am speaking which is rude. She rep**** by saying I’m the first one to tell her that she’s rude. Which is fine. My problem with this individual she did not load the debt order for today as she advised. I know this because after I spoke to her we ended our call and I called back. I was advised by the last agent that I spoke with that she did not deduct the monies due and that he will attend to it. He explained the process and how long it will take perfectly so. Had I not called back I was going to be in the wrong again and I was going to be expected to prove it? I asked for that particular agents name and I was advised that it does not show on the system which is shocking. Doesn’t the system not show who last worked on a matter?