Bad Attitude

My husband upgraded his phone on Wednesday last week and since then did not get to use the newly bought device due to a fault. The first day we contacted vodacom customer services and the told us that he should get a new device. The shop however told him no they had to send it away. Now we are sitting between two different stories. The shop gave him an Alcatel which he must use. He also lost business due to this. This we can deal with for now, but when I asked the manager to make a plan for another phone she told me straight to my face that that is not happening at all. She stood there not even smiling once. She discredited me as a customer and discredited her colleagues for not knowing what they are talking about. Now I would like to know if you bought something and it is not properly, should there not be some of comprise? This manager was just bluntly rude. Now I am looking like a fool for going with the advice Vodacom customer service gave me and my husband is still without a phone.