1 reviews | Active since Aug 2017

13 Oct 2017, 15:02

Bad attitude

I received a call from the Vodacom Call Centre, offering me a very affordable deal for a Tablet. Unfortunately I cannot commit to any financial obligations at this time, so I politely proceeded to decline the offer and the agent dropped the call before I even finished my sentance!!!!!

I think that is exceptionally rude and bad customer service; especially after the agent didn't even bother to ask if i am interested in the deal. She simply proceeded to ask about my availability for delivery the following week.

I've had my Vodacom number since I was a teen ager and the service I just received does not make me feel proud to be a vodacom customer AT ALL!

Very disappointed customer.

0
Replies (2)
Vodacom
Vodacom's reply14 Oct 2017, 08:51
Official

Dear Customer,

Thank you for making contact with us,

This response serves as confirmation that your query has been received.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply16 Oct 2017, 09:59
Official

Good Day Alicia Krüger

Thank you again for taking the time to voice your concern & for taking my call.

As discussed, this matter is being addressed.

Regards

RO

Best regards,