Bad attitude

Good Day

I forward this mail to the Ombudsman

I am posting the 3rd complaint in 3 days on Hello Peter again now.

I would like to inform you that I received a call from a very rude unprofessional Manager Desmond from Vodacom in my opinion he should be removed from Vodacom’s Management Team immediately before he ruins their reputation further, he has no people’s s****s nor Customer satisfaction s****s. Vodacom can retrieve the call made on Thursday 24 August 2017 at 16:56 PM from 082 275 97 to ********** 496. I was driving and have blue tooth and had a witness in the car.

I instructed Desmond to refund the full amount of R1 425.00 Migration fee for all the inconvenience I have experienced from Vodacom since July 2017, please refer to my trail of emails as evidence below and attachments. Thank goodness I kept it. Desmond told me that he hears what I am saying and is still disagreeing with me, there is nothing more he can do than to credit my account with R712.50 as migration was actioned by the call centre, and they do not have proof of my signed copy of the Migration Quotation. How do you explain this if I have all prove on email below? I told him that I will forward proof of email send today. He ended the call there, further more Desmond was not even interested in assisting me my questions below!!!!!!!!!!!!!! He did not confirm when I will receive the credit of R712.50 after I insisted on a credit immediately and don’t want to hear any excuses to wait until the end of September 2017, Vodacom is quick to take my incorrect debit order today due to negligence from their side if I dare to stop it at the bank they will happily suspend my account.

So yes the following was still not resolved either.

I am disputing this since the 5th of July 2017 please refer to all below and attached emails: If my account has not be credited by Close of Business today and Debit order goes off on the 25th of August 2017, I will approach the consumer protection act, Carte Blanche and Hello Peter. This was communicate telephonically to the team leader Thanyani at 2:15pm you can listen to the recording 082 275 98 to ********** 496 1)Migration to be activated from 01/08/2017 not July 2017 R494.48 to be credited 2)Migration fee of R1 250.00to be credited amount to be charged R712.50as confirmed by Xolelani Sono on the 05/07/2017 refer to email below. 3)Package SMART L to be R699.99 inclusive of vat not R613.16 (SMART L + Line Rental) + R87.72 (Handset Instalment) = R700.88refer to attached Invoice for August 2017. 4)Please explain charges for VAS – Caller Identification Subscription R8.33; Vodacom Quick SIM = R2.63 pass credit! 5)PLEASE REMOVE ITEMISED EBILLING FEE OF R15.00 AS FROM 01/09/2017. Total amount payable as far as I am concerned is R1 749.45 PLEASE REFER TO ALL ATTACHMENTS AND SIGNED COPY OF MIGRATION QUOTATION Kind Regards