Bad attitude

I required assistance with my cell phone account. When I entered the shop there was no sign of an organised queue, and the waiting customers was also standing around not sure where to stand for assistance. I enquired about the queuing system after waiting for 30 minutes. The manager Brendon told me in no uncertain terms that if I am not happy with their service \I know where to go"In other words I can go somewhere else. He tried to explain that there was a staff problem but not once informed the 10 waiting customers that they are experiencing problems. <br> """