Bad Attitude

On Saturday morning, I called in and had a problem with my airtime that had disappeared, I spoke to Sibu who didn't want to help cause I'm not the account older. I asked her to call the account holder (My sister) to confirm security, but even after that happened, she refused to help cause we didn't know the account number. who the hell knows their account number of a cell phone contract??? Instead we knew on which plan we on and also gave the correct I.D and address, but she still didn't want to continue. What ever happened to alternative DPA questions and FCR??? Even her stupid manager, couldn't help with our request. <br> I later called during the day and a lady by Phindile helped, thank God for her, although my problem is still not sorted out. <br> <br> I'm not happy with these agents and that so called manager!!