BAD ATITUDE

MY NAME IS ROBERT CELL NO ***.FOR THE PAST THREE MONTH I WAS COMPLAINING ABOUT THE DATA CREDIT THAT WAS PUT ON MY SHOULDER.THEN THEY PROMISED TO PAY THE DEPT. TO MY SURPRISE THEY LEAVE R1400.00 AND I WAS TOLD IS FOR THE TAX AND CONTENT SERVICES . I JUMP UP AND DOWN WITH NO HELP. I FORCE MYSELF AND PAY THE AMOUNT BUT NOW I HAVE RECEIVE A STATEMENT OF -R630.00. DATED 03/12/2015 AND I DON`T KNOW THE ACC NO. THE LAST TIME I TALK TO THEM THAT CONSULTANT TOLD ME SHE WILL ESCALATE MY PROBLEM AND I WILL THEY WILL CALL ME WITHIN 24HOURS TILL NOW.WILL YOU PLEASE HELP.