Bad Association

Dear Vodacom, This complaint is not aimed at you but I feel you should be made aware that a company you are associated with is dragging your name thru the mud. I completed two forms with Cellsure to update my insurance policy and both times I selected phone and contract cover. This first form was completed in February and the second now last week. Upon requesting confirmation about both policies, I noticed that none of the two policies had the Contract Cover as selected. I asked why and the answer I got was a really bad one. Please see below:

"Good afternoon It is the standard form provided to Cellsure by Vodacom but that doesn’t mean we should provide that cover. Cellsure is only providing service as per agreement with Vodacom. Some of the services are only provided by them."

If someone from Vodacom can please contact me as I would like to have clarity on this matter, I would appreciate it.

Thank you