Bad Assistance

We called on the 31st January 2022 for a Technician to come and check our companies vodacom boosters that are not working. No Technician was sent to assist, Phoned again on the 9th February 2022, spoke to Thebisile, who said that Ogone Asitile is the Technician has to come and look at our booster. Emailed this Technician on same day and no assistance at all. Phoned again on the 11th February 2022 spoke to Nombulelo Thwala who is the Supervisor and she said she will get back to me with feedback. Still nothing happened. No feedback. Called again on the 15th February 2022 and again was told Nombulelo will give me feedback. Then a person called Kirsten of Kristen phoned said she spoke to my Director the previous day and that they need to check the tower and will take 5- 14 Working days. So from the 31st of January they could not have already checked the tower. Why is it so difficult to send out a Technician just to come and check why our Boosters are not working. Vodacom why are you so difficult. Just send a technician. REALLY!!!!!!!!!!!!!!!