Bad assestance from service provider

Since this morning I report a problem with use of internet. The error message is \ Unable to connect to the internet, please try again later. If the problem persists please contact you're service provider\". I do so twice times today. The last time was 19:29 this evening. The woman was unfriendly and asked me to hold the line, while I was wating she hang up. I paid R59 FOR USING INTERNET. If I wants. To fone I must pay. Not even my emails come through. For what must I pay!"