BAD APATHETIC *********** ATTITUDE

Requested downgrade of Vodacom Account on 2015/09/04 from Smart L to SMART S (quote ***).<br> <br> This was not done. Phoned Vodacom Call Center. Spoke to Karl AshamedOfHisSurname<br> <br> Karl acknowledged this was not done.<br> <br> Karl advised that Smart L subscription set for October 2015. I requested that the Smart L subscription is reversed and Smart S subscription is put in place with immediate effect.<br> <br> Karl advised \as you're (me) will be getting the benefit of Smart L