Bad and unfair treatment from Vodacom

<p>My wife signed a contract for 2 cell phones (other for my dsughter) in Sept 2015. In Jul 2016 a contract for router was signed. 1st router didn't work and was returbed to the store, a 2nd did not work either. No one came to check why they did not work. The store decided to cancel the contract and the trade ref number is: EC-04CX-3J8NY8 2016. On 1 Sept, instead of deducting R631.70 for cell phones contract, they deducted R6142.22. When approached, the store suggested we ask the bank to reverse the deduction, which was done. We tried to sort the matter through Vodacom CC and through the store but in vain. My wife's cell was suspended in Nov 2016 despite paying the monthly contract amount. The store keeps telling that they are sorting out the matter, but they seem NOT in control. Please help. Regards Jabu n Thembi</p>