Bad and Ugly Service from Vodacom

I am so unhappy with the Vodacom wifi that i have installed at my premises. It's now been 4 days i lodged a query and nothing has been done. Last time i stayed a full month with no network and yet had to pay month end for service that you guys never rendered.

Everything in my house is more dependent on this wifi and my kids can't even watch TV now. May i please have your feedback soonest as to when this will be resolved and if nothing is done may you please come uninstal all your things because i really can't work like this.

If you guys are aware of the hub outage i don't know why are you prioritizing that because many of us your clients are struggling as a result.

The reference number to my last query is SR***

Hope i receive your feedback soonest.

Regards, Rhulani Hlongwane ***