1 reviews | Active since Sept 2018
Bad and poor service. Vodacom Chatz Arconpark
Took Sony Aqua in for screen replacement. Took a while to do. 1.Went to the store and I was told it had a board problem. Told the manager it is impossible as the phone was still working fine. A few days later I was informed that the phone is ready. 2. Upon arival I was handed the phone with a black corner. Told the manager I will not accept it. Turned around and walked out. 3. Was informed again the phone is ready. Received the phone and was put down at home for about a week. When I inserted my cards I realised the back cover is damaged. When I started to use the phone I noticed the camera is not clear,also battle to hear the person on the other end of the line. The very same phone I received back from Sony for a similar problem about two weeks before I dropped it. Took it back again to the shop mediatley the comment came we did not touch the speaker. The camera was replaced but no back cover and norhing was done about the speaker. At this point a shouting match took place. The manager or technician at this store is clearly not capable of repairing phones, neither does he know how to take care of a customer. All of these conversations took place while he was lying back in his chair 4. Back cover replaced after this took place. Now the sad part. My daughter works at this shop. She now brought the phone home. The phone was put on my bedside cupboard till sunday morning. 5. Back cover is loose and lense for the flash not fitted. What is a person doing running a shop that is accredited by Vodacom doing if a repair have to be returned a third time. I am not prepaired to take the phone back to wich is clearly a incapable Cell phone repair shop. Instead I am requesting the owner of the Group to come fetch the phone and have it repaired at a shop which is not part of his group at their cost I also want to know who worked and how there was worked on my phone
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
