BAD AND POOR SERVICE DELIVERY

I have a new pay as you go number and have asked Vodacom to link it with my existing Vodamail email account. Do you think that they could follow this instruction? Instead, they send me a new email address. Do you think their consultants understood? No! The second time I called to complain, I was told I will receive a reference number via sms. I'm still waiting!!! BAD service. POOR service. And I still can't access my Voda mail account.