BAD AND PATHETIC SERVICE BY VODACOM

I have an account 063. ********** that has been suspended by Vodacom though it is up to date because of the lack of listening s****s,this has been going on since August 2017 and till to date no one is able to resolve.It is therefore day light ******* to pay for the services that one cannot use.Numerous e mails have been sent to the stores complaint even them they have not responded,not sure if Vodacom is still available in the market or not.Can someone attend to this asap.