Bad and now customer service

<p>To who this may concern</p> <p> </p> <p>1 . Let my start with cellular number ********** 040 which is already deleted from your system the invoice total for the due date 30/6/2016 . I want to know that how can 3G laptop for my internet that normally is R129 a month and know I get a invoice for R380.02 for an number that’s have been suspended and which I don’t have access to for over 2 months for?</p> <p> </p> <p>2. The second query is for cellular number ********** 712 which is already deleted from your system the invoice total for the due date 30/6/2016 . I want to know that how can 3G laptop for my internet that normally is R149o a month and know I get an invoice for R759.99 for an number that’s have been suspended and which I don’t have access to for over 2 months for?</p> <p> </p> <p>3. the 3rd query is for cellular number ********** 057 which is already deleted from your system the invoice total for the due date 30/6/2016 . I want to know that how can 3G laptop for my internet that normally is +- R300 a month and know I get an invoice for R759.93 for an number that’s have been suspended and which I don’t have access to for over 2 months for?</p> <p> </p> <p>4. the 4rd query is for cellular number ********** 418 , which is already deleted from your system the invoice total for due date 30/6/2015 . This is not an 24month handset instalment and the amount are normally R278.50 a month and know I get an invoice for R699.98 for a number that’s have been suspended and which I don’t have access to for over 2 months and been deleted from your system.</p> <p> </p> <p>5. The 5th query is for cellular number ********** 161 which I didn’t even received an invoice for the due date 30/6/2015. In need in order to check if there is another billing problem on that number .The normal payment for this is R199 for a you choose flexi 200 .</p> <p> </p> <p>6. Then on my bank records I made a payment on 23 March 2016 of R200 and again on 1 April 2016 which there is no record off from Vodacom’s side.</p> <p> </p> <p>7. On number ********** 057 due date for 31 May 2016 , I was billed R315.78 , I have no problem with the R298.51 but with the R17.27 data usage because my line was suspended which mean I have no access to my phone .</p> <p> </p> <p>8. On number ********** 057 for due date 30/04/2016 I request information of the whole month as my line has been suspended by 19 April 2016 and I want to make sure if the amount of R576.03.</p> <p> </p> <p>Complaint</p> <p> </p> <p>It all started on the 18 or 19 April when I got a call from Vodacom person working there telling me that my account is in areas which I know . I explained to him situation why I am not able to pay and try to make an arrangement like you normally would do try to work something out with my creditors and the man was very root with me. They can do nothing to help me. Not even 30 minutes after that call my line was already suspended on the 072 ********** and the ********** 418 could only receive incoming calls for a few days after it was also suspended . I went on Vodacom website to requesting regarding the accounts got a ref number and till today I have not received any feedback at all. I have done this twice but no feedback I even provide my tempory number Trying to phone there is options but know option to get through to someone in the subscriber collections department. Being a subscriber at Vodacom for 13 years and they not even willing to help regarding a payment . I was going to pay monthly I just had problems for 3 months I was going to pay the outstanding amount together with the new billings. But I just received letters demanding payment within 7 days. So the next letter I received was an amount of R15,193.20 which need to be paid 27 May 2016. After looking at it I realized that Vodacom has ended the contract and wants the full payment for all contracts till end of 2017. How can I pay for a service I don’t have. That’s redigilous. When trying to find out the operator can’t help because the number is deleted from the system. The last letter I got on 20 June 2016 offer me a discount on the arrear amount for a limited duration on the arrear amount . And they give a number but it’s of no use you just don’t get through to the collection department. So the next option for me is to take this complaint about the account to the newspaper. And switching to another service to a another service provider since Vodacom has very poor customers service and you just don’t received any feedback no matter what option who try.</p> <p> </p> <p>Regards Benica</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>