Bad and no service

I was never contacted by anyone from vodacom in regards to the above. It was I who had to keep contacting your team for this to be resolved. I was promised telephonically by a supervisor that i would not be billed for the month of December due to the lack of service received and because it too 3 weeks for you have my relocation activitated. I was overbilled this morning and told by one of your consultants when i called in that i need to send a mail for my money to be credited to me and for them to investigate this issue. When i asked her are not all of my calls recorded she said yes they are so i said to her that they need to then go back to check my calls i wont be sending no email for anything. What amazes me is she is telling me all of this while expecting me to hold while her system is not connecting this morning????
I truely am done and am expecting my money to be credited to my account as promised by your management or i will be done with vodacom and canceling my service.