Bad and *****ulant business

<p>During July I upgraded my cellphone ********** 050 . The contract is a top up. I cannot use more dat than is prescribed. On the 1 August 2016 Vodacom deduct an amount on R3 000-00 from my bank account for data used., When I contacterd them after a big effort they sent me a letter confirming their mistake and inform me that they will credit my account with a amount of R2 158.09. I immediately contact them and told them that I want a refund because my account is settled every month by a debitorder . I want the noney back. The References that they gave me are: 1/ ********** 7995 on 13 - 09 - 2016 and 1/ ********** 3912 on the 21 - 9 - 2016. I also sent a e-mail to ********** on the 20 September 2016.</p> <p>Please help me. I need this money!!</p>