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Deidre P
1 reviews | Active since Feb 2020
14 Oct 2022, 19:13
Bad and delayed service
I already start to cringe when I have issues with my Wi-Fi or something related to my internet connection. We all have lives and work-related tasks and with today’s advanced technology, the delayed response from Vodacom is quite pathetic.
My router is not connecting but yet I am paying for it. It does not matter whether it is a ‘fibre-related’ issue, I am a Vodacom customer and anything related to a Wi-Fi connection issue should be sorted faster than 48 hours.
You do however pride yourselves as the best network service provider in SA, but you have *********** people in your call centre.
Vodacom: Vodacom: Service request SR*** update NoReply(2-RGHOPQ6).
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Replies (2)
Vodacom's replyOfficial
15 Oct 2022, 11:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Oct 2022, 11:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Deidre P's updateReviewer Update
16 Oct 2022, 09:39Thank you for your ‘automated’ message. Since I have had no Wi-Fi connection since Wednesday, 12 October 2022, you can adjust my Wi-Fi usage to ‘pro rata’. I should not be paying for a service I cannot utilise.
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Deidre P's update16 Oct 2022, 09:39
Reviewer Update
Thank you for your ‘automated’ message. Since I have had no Wi-Fi connection since Wednesday, 12 October 2022, you can adjust my Wi-Fi usage to ‘pro rata’. I should not be paying for a service I cannot utilise.