BAD AND DELAYED SERVICE

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On the 2nd of July I couldn't sign into their Server and had no access to my emails. On the 3rd my wife went to Vodacom at Clearwater Mall where she was told that they received communication that they were experiencing problems with Vodamail and that your technicians were on it. She was also told to phone 082 135 for assistance if she still cannot log onto the Server. On the Satiurday night she phoned the Customer Care Number got a reference number and were in constant contact with a guy by the name of Justin, who was and is doing everything he can to assist us.

Monday the 5 of July I still couldn't log onto your server, went to Clearwater Mall and was told that I have to go to the branch in Westgate because that is where we originally signed up about 6/7 years ago. I went there on the day and was told that the number doesn't belong to me anymore because I haven't bought Data in while - we have Fiber and have been using Wifi. I NEVER ONCE RECEIVED a communication/a warning about the situation. I was issued with a new number *** and was told to come back the Tuesday afternoon at 2pm as it will then be registered. I went back on the 6th only to find that the branch is closed due to a Covid case. I went back the Wednesday, Thursday and Friday and every time I was told that cellphpne number *** is still NOT REGISTERED.

I am RUNNING MY OWN BUSINESS AND CANNOT SEND OF RECEIVE ANY EMAILS FOR more than 10 day now!!!????

HOW RIDICULOUS and UNPROFESSIONAL is the SERVICE AND PROCESS to have a simpler number REGISTERED and my EMAIL up and running??!!

I NEED TO HAVE THIS SORTED OUT ASAP!!

The service Vodacom has given me to date is PATHETHIC TO SAY THE LEAST!!!

David Arendse *** ***