Bad aftersales service from Vodacom (Samsung Smar****ch 4)

I called Vodacom Customer center on 10/08/2022 (***) and after 45 minutes on the line and speaking to 4 different people I am not sure a call was logged.

I upgraded on 04/07/2022 via the Vodacom Call Centre and got my new Samsung A33 plus Smar****ch Galaxy Watch 4 on 05.07.2022. all good.

There is an issue with the Samsung Galaxy Watch 4 that I got with the phone. The black paint around the edges of the glass is coming off. I took the watch to a Samsung store (06/08/2022) and the technician said that it is not normal, and it is not supposed to do that as there is clearly no user abuse nor any scratches on the glass that could justify the paint going off. I then went to a Vodacom shop in Tygervalley Centre, Bellville, Cape Town who indicated that I must contact the call Centre seeing that the upgrade was processed there.

I phoned the call centre on 09/08/2022 and explained myself to numerous people and the last lady (the 4th person I had to speak to) said the call for collection was logged as the watch will be repaired or replaced under the product warranty as it is already after the initial 14 day out of box warranty. I asked for reference numbers, and she said that I will receive sms notifications well needless to say I have NOT received anything.

I phoned Vodacom on 10.08.2022 again explaining the whole scenario and as expected no call was logged on the 9th of August 2022 as the agent indicated. I was then told that a call under product warranty was logged and either Vodacom or DHL will call me and should i not hear anything by 21 August 2022 I MUST PHONE BACK!!! OMW seriously Vodacom!!!!

PLEASE CAN SOMEBODY LOOK INTO THIS. I am not happy with the service received nor the watch that is clearly defected. SAMSUNG!!!!!!!!!!

I am so not impressed with your aftersales service and service delivery. FIX MY WATCH!!!!!!!!!!! or replace it please!

Always have to struggle with Vodacom.