Bad after service

On 23 May 2022 I was contacted by Mondo Mobile selling me a VODACOM contract for a Mecer Move Laptop - with a 3yr Collect and Repair policy from Platinum Warranty - I receipt the sim slot did not want to pick up the simcard. I pussed in the card and it gut stuck inside. I was desperate to get the card working and took a needle to pull the simcard out. Platinum warranty sent out a technician who investigated the device. He told me that it is a common problem they get regularly on the Mecer Move device. I contacted Platinum warranty and was told the same story. However they told me that I damange the simslot and it will be treated out of warranty. I will have to pay for the repairs. Almost a month later they were still waiting on Mustek to give them a quotation on the simslot. I phoned Mustek and were told the part will be R120. Mondo Mobile do not want to take responsibility as the are only promoting the device for Vodacom. Vodacom does not want to take responsibility as they receive it from a supplier (boxed and sealed). After numerous phone calls and emails I was told by Platinum life that if I do not accept the quotation for repair I will have to pay R675 for handelling feas - a Month later I receive the laptop today, with a letter saying - Shipping device back to the client - Device left un-repaired. Never came back with a quotation ... Vodacom sell contracts - once you signed that contract - they are finished with you... no after service - So please stop selling faulty devices as the Mecer Move and then the client sits with the problem. (Gemors) This will definately be my last contract with Vodacom ever. That's a FACT