Bad after sales service

Hello Peter

16 May 2020: my allocated 20GB mobile data for May got depleted. I got 2GB top up via the Voda Customer Care.

17 May 2020: I could not access the internet on my mobile devices. This was stressful as I didn't know what was wrong, more especially that I had to conduct a lecture online. I then called Voda to check with them what could be the problem. I was informed that the mobile data I got had been added erroneously, and was thus cancelled. I was then advised to buy it from my bank account.

Clearly, they failed to inform me about the cancellation, via a mere SMS. I'm not necessarily raising this concern due to my dissatisfaction, but to contribute in raising awareness as to how people in sales take customers more seriously when they want them to sign contracts, than after they had done so.

Regards