MP
Mark P
1 reviews | Active since Feb 2022
17 Oct 2023, 10:55
Bad after sales service
Vodacom have very bad after sales service. I took out a contract for home internet and from the very first day I had problems. I do not get the internet speed that I was promised. The contract is almost coming to an end and time this day after numerous complaints my issues has not been addressed. Vodacom takes my money every month but there is no solution for the issues I have been having.
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Vodacom's replyOfficial
17 Oct 2023, 12:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2023, 12:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MP
Mark P's updateReviewer Update
17 Oct 2023, 12:22Thank you, but I am not going to hold my breath. I am still waiting from my very first complaint for a technician to contact me.
MP
Mark P's update17 Oct 2023, 12:22
Reviewer Update
Thank you, but I am not going to hold my breath. I am still waiting from my very first complaint for a technician to contact me.